Close even when far apart
Purchasing a UNTHA machine marks the start of a long-term partnership. Experienced support engineers assist operators from commissioning right through to the modernisation of existing plants and are the first point of contact for technical queries. The aim is to prevent unplanned downtime and ensure stable production at all times. The UNTHA Service Competence Centre brings together expertise, experience and modern technologies. The service teams know every machine inside out and respond quickly – a crucial factor when every minute counts.
Digital solutions create genuine proximity
It is particularly in an international context that it becomes clear how service can offer ‘proximity despite distance’. With remote service, we support customers worldwide in real time. Technical issues are analysed online, enabling rapid fault diagnosis and direct solutions – often without long waiting times or the need for travel. The combination of digital support, personalised advice and a global network ensures that customers feel well looked after at all times – regardless of location or time zone.
Comprehensive lifetime support
UNTHA views service as a comprehensive concept. Regular maintenance extends the service life of the machines and reduces the risk of unplanned breakdowns. At the same time, genuine spare and wear parts ensure maximum reliability and perfect interaction between all components. The range of services is complemented by inspections, repair and maintenance services, modernisation projects and customised service level agreements. This wide range of services pursues a clear goal: maximum machine availability over many years.
Proximity means understanding
Despite digitalisation, one thing remains unchanged: people are always at the heart of what we do. UNTHA Service is not just about technology, but above all about working in partnership. “Our aim is always to be close to our customers – regardless of where the plant is located. Modern tools support our work, but what is crucial is our understanding of the daily challenges faced by customers worldwide.” − Stefan Irrnberger, Head of Customer Service
Future-proof service
In an increasingly connected industry, the importance of intelligent service concepts is growing. Platforms such as MyUNTHA help operators use their machines even more efficiently and make processes transparent. At the same time, the global service network remains a key component in ensuring we can be on site quickly when needed.
UNTHA thus demonstrates that service today is far more than just repairs or maintenance. It is about trust, availability and genuine partnership – in short: closeness despite distance.
